Some reporters prefer proofreaders to make the corrections for them directly in their software, but this scenario is far from the most common.
I’ve worked with hundreds of reporters, both in my business now and when I worked at a court reporting agency from 2009-2011. CaseCATalyst, Eclipse, and DigitalCAT are the top three CAT software programs used by reporters — and I don’t use any of them.
Personally, I started out on paper, then moved to errata sheets, then at long last found iAnnotate for iPad. My clients love it; my students love it; and so do I!
Your friend may actually be more familiar with/accustomed to using scopists than proofreaders.
Scopists are editors, not proofreaders. They charge around $1 per page on average and actually use the same software as reporters, making changes directly to the document.
A scopist’s job is to go through with the audio file and edit the CAT file for content and punctuation. They may or may not use a “scan stop” for the reporter to see their changes. A proofreader’s job is different: we are supposed to be the last set of eyes on a finished job. The job should be as close to turn-in ready as possible before it comes to us. You will encounter people who think the opposite and expect a proofreader (for $0.35 per page!) to perform a scopist’s job, but there’s a general consensus that a scopist and proofreader have very different roles.
The agency I was employed with in ’09-’11 and the agency I contract with now (one of the largest agencies in the country with offices nationwide — US Legal Support) did not and never will prefer their reporters to use proofreaders who make changes directly to the document. It’s cool if they use scopists, but the job must also be proofread separately. The reasoning behind this is simple: the majority of reporters won’t see the mistakes they are making if proofreading is done this way.
The whole idea of using a proofreader is to cut down on the work you have to do as a reporter, but we did not and do not allow reporters to use proofreaders who made changes directly to their transcripts for them. At my first agency, we actually required all of our reporters to upload their proofreader’s correction pages along with their job as proof they had it proofread according to our policies — and we penalized them when they did not have their job proofread (because we then had to do it ourselves).